Appendix A Troubleshooting

This chapter covers some common problems that may be encountered while using the Broadband VPN Gateway and some possible solutions to them. If you follow the suggested steps and the Broadband VPN Gateway still does not function properly, contact your dealer for further advice.

General Problems

Problem 1:

Can't connect to the Broadband VPN Gateway to configure it.

Solution 1:

Check the following:

The Broadband VPN Gateway is properly installed, LAN connections are OK, and it is powered ON.

Ensure that your PC and the Broadband VPN Gateway are on the same network segment. (If you don't have a router, this must be the case.)

If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart it.

If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus compatible with the Broadband VPN Gateway's default IP Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match the Broadband VPN Gateway .
In Windows, you can check these settings by using Control Panel-Network to check the Properties for the TCP/IP protocol.

Internet Access

Problem 1:

When I enter a URL or IP address I get a time out error.

Solution 1:

A number of things could be causing this. Try the following troubleshooting steps.

Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If using a Fixed (Static) IP Address, check the Network Mask, Default gateway and DNS as well as the IP Address.

If the PCs are configured correctly, but still not working, check the Broadband VPN Gateway. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.)

If the Broadband VPN Gateway is configured correctly, check your Internet connection (DSL/Cable modem etc) to see that it is working correctly.

Problem 2:

Some applications do not run properly when using the Broadband VPN Gateway .

Solution 2:

The Broadband VPN Gateway processes the data passing through it, so it is not transparent.

Use the Special Applications feature to allow the use of Internet applications which do not function correctly.

If this does solve the problem you can use the DMZ function. This should work with almost every application, but:

It is a security risk, since the firewall is disabled.

Only one (1) PC can use this feature.

*Problem 1:*	When I enter a URL or IP address I get a time out error.
Solution 1:	A number of things could be causing this. Try the following troubleshooting steps. Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If using a Fixed (Static) IP Address, check the Network Mask, Default gateway and DNS as well as the IP Address. If the PCs are configured correctly, but still not working, check the Broadband VPN Gateway. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.) If the Broadband VPN Gateway is configured correctly, check your Internet connection (DSL/Cable modem etc) to see that it is working correctly.
*Problem 2:*	Some applications do not run properly when using the Broadband VPN Gateway .
Solution 2:	The Broadband VPN Gateway processes the data passing through it, so it is not transparent. Use the Special Applications feature to allow the use of Internet applications which do not function correctly. If this does solve the problem you can use the DMZ function. This should work with almost every application, but: It is a security risk, since the firewall is disabled. Only one (1) PC can use this feature.

Appendix ATroubleshooting

Overview

General Problems

Internet Access

Appendix A
Troubleshooting